Shipping and Delivery
We are now offering a free upgrade to express post shipping (only for orders less than 500g)
HOW MUCH DOES SHIPPING COST?
Small orders (less than 500g) cost $7.95 to be delivered anywhere in Australia. For larger orders, shipping costs are calculated on distance and weight (leaving Sydney) and a quote can be obtained in the shopping cart prior to checkout.
The Animal Pharmacy offers Free Standard Shipping on orders over $150. A discount of $7.95 is automatically applied during checkout. Additional shipping costs for bulky goods or priority delivery are paid by the customer.
The weight limit for Australia Post is 22kg and orders that weigh more than this cannot be shipped. We recommend placing multiple smaller orders to work around this problem.
WHERE DO YOU DELIVER?
We can deliver to all addresses in all States and Territories of Australia.
We only send refrigerated items within the Australia Post Express Network, to ensure items remain cold on delivery.
Due to strict Customs regulations, unfortunately we do not ship internationally.
HOW WILL MY ORDER BE SHIPPED?
All orders are dispatched via Australia Post. Every parcel is uniquely barcoded and trackable online. Parcels are delivered from Monday to Friday, generally between 8AM-6PM. Some addresses may be eligbile for Saturday delivery (click here for more info). You will receive a tracking code via email that you can enter here to keep track of your delivery.
You have six options as to how you would like your order shipped:
- eParcel (regular post)
- eParcel Express (priority post)
- Refrigerated (Styrofoam box with ice brick sent via eParcel Express). Only allowed for postcodes in the Express Network. These orders will only be shipped Monday to Wednesday to avoid parcels sitting in transit over the weekend should there be unforeseeable delays.
Insurance (TransitCover) can be purchased for each of the these three options.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
We know you want your order fast, so we do our utmost to process your order as quickly as possible. Our goal is to have orders dispatched within 24 hours of being placed.
We cannot guarantee that all items in our store are in stock and available to dispatch the same day. If items are not in stock, it may take up to 2 business days to dispatch your order. If you are under significant time pressure to receive your order, please contact us to check stock levels prior to placing your order.
For metro areas your order will generally arrive within 2 to 4 business days, for rural areas this may take up to 7 business days.
For metro areas your order will generally arrive the next business day. Rural areas may still take up to 7 business days, but should arrive sooner than they would with regular post.
DO I NEED TO BE HOME TO ACCEPT MY DELIVERY?
By default, a signature is required on delivery. If no one is available to accept delivery, the item will be kept secure at the post office until you are available to collect it. Please contact us if you would like to give Australia Post authority to leave the parcel at your address.
WHAT HAPPENS IF MY ORDER IS DELAYED, LOST OR DAMAGED?
We recommend choosing insurance (TransitCover) on all forms of delivery. This will allow you to be compensated if there is any direct loss or damage arising out of the misdelivery, failure to deliver the order, or any damage to the Goods in delivery. If TransitCover is not chosen, we will not be liable under any circumstances for any loss or damage, whether direct or consequential, arising from events beyond our control.
Australia Post does not accept liability for delay in delivery or damage to goods that may result from delayed delivery (even if TransitCover is chosen). By ordering refrigerated items, you accept the rare chance that goods will not be delivered in an ideal condition and that no compensation will be offered to replace spoilt goods, even if transit cover is chosen.
CAN ORDERS BE COLLECTED FROM YOUR SHOP?
Yes, in-store pickup is available for customers in Sydney. Our address is Shop 2, 3 Julius Avenue, North Ryde NSW 2113.
DO YOU HAVE QUESTIONS ABOUT OUR SHIPPING POLICY?
Feel free to call us on (02) 8599 9759 or you can ask us a question via our Enquiry Form.
SHIPPING DURING EASTER 2020
Due to the increased workload for Australia Post during this time, there can be significant shipping delays.
This year (2020) the last day we will dispatch cold items is Tuesday the 7th of April.
If you wish for your cold items to be shipped after this date, you will need to contact us directly to make this request. Otherwise, we will commence usual shipping of cold items from Tuesday the 14th of April.